FAQ's

What is CloudeNotes?

We provide a web application that allows you to create a "CloudeNote" which manages the process of securing Parental Consent for activities involving children. It can also do a whole lot more, as using CloudeNotes, can eliminate just about any paper-based communication.

Do we need to download any software or Apps?

No. There is nothing to download. The Application is entirely web based, so all you need is an Internet connection. Our software will always be up to date and for Organizations that means its maintenance free. As you will be using a web browser, we recommend Google Chrome, Firefox or Safari for optimal performance.

Who can use CloudeNotes?

Any Organization that manages Kids, be it a Sports Team, Church Group, Dance School, Primary or High School, Vacation/Summer Camp can sign up and use CloudeNotes.

Can anyone join CloudeNotes?

The process of joining starts with an Organization subscribing to the service. They will then upload their Student database, which will have Parent or Caregiver contact emails. They can then send an invite to Parents or Caregivers to join.

Do Parents have to pay to join CloudeNotes?

CloudeNotes is FREE to join for Parents/Caregivers, and Staff of Organizations. The Organization will pay a Subscription fee based on the number of Students in their care. Visit Pricing for more details.

What if the Parent or Caregiver does not want to join CloudeNotes?

When a School or Organization decides to use CloudeNotes, they are then able to send traditional paper based Permission Notes as a link in an email. Once clicked, the Parent or Caregiver can view the note online and elect to print and sign the Permission Slip. They do not need to join CloudeNotes to view the Note online.

How do you accept electronic consent?

When a Parent or Caregiver registers to use CloudeNotes, they are confirming that they are the authorized Person responsible for their child. The School or Organization is responsible for ensuring the Parents contact details are correct – which would be the case for any Organization enrolling children.

Many countries around the world have adopted Electronic Signature Legislation. The legislation basically recognizes the validity of an Electronic Signature when signing online forms or documents. By completing the registration process, be it a School or Organization or even a Parent or Caregiver – you are consenting to accept Electronic Signatures as a means of providing Parental Consent.

Can Students enrol and use CloudeNotes?

We don’t allow Students under the age of 18 to use CloudeNotes.

What if a Parent does not have access to a PC?

CloudeNotes is designed to be a web application. Access can be via PC, Tablet or even a Smart Phone. All that is required is an internet connection. If web access is not possible, the School or Organization can still print the CloudeNote and hand to the Parent or Student.

How safe is my data on CloudeNotes?

We take site security very seriously. All your data is securely stored in accordance with Privacy Act requirements. Our site is also protected by Secure Socket Layer (SSL) encryption. All users are required to authenticate each time they use the application. Want to know more? Visit Security.

How safe is Card Holder Data?

We do not store Card Holder data or process any Credit Cards directly. We have partnered with Braintree - a Global payment gateway company. From Braintree website:

“Cardholder data is stored using one of the most advanced encryption methods available. We use multiple encryption keys, which are stored on different physical servers. A data thief would not be able to make use of information stolen from a database without also having the key. The data store where cardholder data is kept cannot be connected to via the internet.”

I have some more questions?

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